1. Software Subscription Refunds

1.1 14-Day Satisfaction Guarantee

If you are a first-time subscriber to any paid plan (Expert or Master), you are eligible for a full refund if you request it within 14 days of your initial purchase, no questions asked. Because all subscriptions are purchased through the Apple App Store or Google Play Billing (Section 5.2 of our Terms of Service), the refund itself is issued by Apple or Google through their own refund process (see Section 4) — Voaise does not hold or process your subscription payment directly and cannot issue a refund on Apple's or Google's behalf. Within this 14-day window, we will not contest a good-faith refund request you submit to Apple or Google.

1.2 Subscription Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• No refund is provided for the remaining portion of the billing period after the 14-day guarantee window.
• Your account reverts to the Pro (free) tier at the end of the billing period.
• Your data (transcriptions, Aria conversations, memories) is preserved and accessible on the free tier, subject to free-tier storage limits.

1.3 Annual Subscription Early Cancellation

For annual subscriptions cancelled after the 14-day guarantee period, no pro-rata refund is provided. The subscription remains active through the end of the annual billing period. We recommend starting with a monthly plan if you are unsure about long-term commitment.

1.4 Plan Downgrades

If you downgrade from Master to Expert or from any paid plan to Pro, the change takes effect at the beginning of your next billing cycle. No refund is provided for the current period.

2. Smart Glasses Hardware Returns

2.1 Return Window

You may return Voaise AI Smart Glasses within 7 days of delivery for a full refund, provided:

• The device is in its original condition with all accessories, packaging, and documentation.
• The device shows no signs of physical damage, water damage, or unauthorized modification.
• You contact support@voaise.com to initiate the return before shipping the device back.

2.2 Defective Hardware

If your smart glasses arrive defective or develop a manufacturing defect within the 1-year warranty period:

• Contact support@voaise.com with your order number and a description of the defect.
• We will arrange a replacement or repair at no cost to you.
• If a replacement is not available, we will issue a full refund.
• Shipping costs for defective returns are covered by Voaise.

2.3 Non-Returnable Conditions

Returns are not accepted if:

• The return window has expired (more than 7 days after delivery)
• The device has physical damage not caused by manufacturing defect
• The device has been disassembled or modified
• Original packaging and accessories are missing

3. Pre-Order Refunds

If you have placed a pre-order reservation for Voaise AI Smart Glasses:

• You may cancel your pre-order and receive a full refund of the reservation fee at any time before the device ships.
• If we are unable to fulfill your pre-order within the estimated timeline, you will be notified and given the option to continue waiting or receive a full refund.
• Once the device has shipped, the standard hardware return policy (Section 2) applies.

4. How to Request a Refund

4.1 Software Subscriptions

Subscription refunds must be requested directly through the store you subscribed via, since Apple and Google — not Voaise — hold your payment details and issue the refund:

• Apple App Store: Visit reportaproblem.apple.com, or go to Settings → [your name] → Subscriptions on your iOS device.
• Google Play: Visit your Play Store purchase history at play.google.com/store/account/orderhistory and select the transaction.

If you have trouble with the App Store or Play Store refund flow, or want us to confirm your eligibility under Section 1, email support@voaise.com with your account email address and the approximate purchase date — we will respond within 48 hours.

4.2 Hardware Purchases

1. Email support@voaise.com with the subject line "Refund Request"
2. Include your account email address, transaction ID or order number, and reason for the refund
3. Do not ship the device until you receive return instructions from our support team

5. Refund Processing

5.1 Software Subscriptions

Because Apple and Google process all subscription payments, they also process and issue subscription refunds — Voaise does not handle, hold, or transfer these funds. Apple's and Google's own refund policies, review process, timelines, and refund currency (USD, matching your original purchase) apply, and Voaise cannot guarantee or expedite their decision. Typical processing, per Apple's and Google's own published guidance, is a few business days after approval, though this can vary.

5.2 Hardware Purchases

• Approved hardware refunds are processed by Voaise within 5-7 business days from the date of approval.
• Refunds are issued to the original payment method used for the hardware purchase (UPI, card, net banking, or wallet).
• Bank processing times may add an additional 3-10 business days for the refund to appear in your account.
• Hardware refunds are issued in Indian Rupees (INR). Currency conversion differences for international payments are not covered by Voaise.

6. Exceptions

• Refunds are not provided for accounts terminated due to violation of our Terms of Service.
• Promotional or discounted subscriptions may have different refund terms, which will be stated at the time of purchase.
• Free tier (Pro) usage does not involve any payment and therefore no refund applies.

7. Consumer Protection

This Refund Policy does not affect your statutory rights under the Consumer Protection Act, 2019 (India) or any other applicable consumer protection laws. If any provision of this policy conflicts with mandatory consumer protection laws, the consumer protection laws shall prevail.

8. Contact Us

For refund inquiries:

Email: support@voaise.com
Subject: Refund Request
Response time: Within 48 hours on business days